Return & Refund Policy

Thank you for shopping at Create&Co. We aim to ensure that you are completely satisfied with your purchase. However, we understand that sometimes items may need to be returned. 

Eligibility for Returns and Refunds 

  • Defective Products: If you receive a defective product, please notify us immediately. We will replace the defective item with a new one at no additional charge. A product is considered defective if it fails to function as described or is materially different from the product's specifications shared on our site. 
  • Incorrect Order Fulfilment: If you receive an incorrect product due to our error, please contact us within [number] days of receiving your order. We will arrange to send the correct item at no extra shipping cost and provide instructions for the return of the incorrect item. 
Conditions for Returns 
  • To be eligible for a return and refund, please make sure that: 
  • The product was received in the last 7 days. 
  • The product is in its original packaging, with all accessories and components included. 
  • You have the receipt or proof of purchase. 
  • Products that do not meet these criteria will not be considered for return. 

Non-returnable Items 

  • Please note that unless the product is defective or the incorrect item was sent, all sales are considered final. We do not accept returns if: 
  • You ordered the wrong item. 
  • You simply change your mind. 
  • The item did not fit or was not to your liking. 
  • The item was clearly marked as non-returnable or as a final sale item. 
Initiating a Return 
  • To initiate a return, please follow these steps: 
  • Contact us at support@createandco.store  
  • Provide us with your order number and a detailed explanation of the issue. 
  • Wait for our team to assess the situation and provide instructions. 

Refunds 

  • Once we receive your returned item and inspect it, we will notify you about the status of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within [number] days. 

Shipping Costs for Returns 

  • If you are returning an item due to a defect or an incorrect order, we will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Contact Us